Terms and Conditions
Terms and Conditions
Welcome to ProdiG Beauty!
By accessing or using our website www.prodigbeauty.com, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a purchase or using our website. If you do not agree to these terms, please refrain from using our services.
1. Introduction
These terms and conditions govern your use of our website and the purchase of products from our store. By using this website, you represent that you are over the age of 18, or have the consent of a parent or guardian to use our services.
2. Products
We offer a wide range of beauty, personal care, and cosmetic products on our website. All products are subject to availability, and we reserve the right to discontinue any item at any time.
- Product Information: We make every effort to provide accurate product descriptions and images, but colors and packaging may vary slightly due to lighting, monitor settings, or manufacturer changes.
- Ingredients: We encourage customers to review the ingredients list for any product before purchasing. If you have any allergies or sensitivities, please be cautious and consult the ingredients list or reach out to customer service for more details.
3. Orders
By placing an order, you are making an offer to purchase the products subject to these terms. All orders are subject to availability and confirmation of the order price.
- Order Confirmation: After you place an order, you will receive an email confirmation. This is not an acceptance of your order but an acknowledgment that we have received it.
- Pricing: Prices listed on the website are in USD and may be subject to change without notice. Taxes, shipping fees, and any applicable charges will be added to the final price.
- Payment: We accept various payment methods, including Apple Pay, Google Pay, Credit Card, Debit Card. Payment is processed securely through trusted payment gateways.
4. Shipping and Delivery
We strive to ship all orders as quickly as possible. Shipping times will depend on your location and the shipping method you choose at checkout.
- Shipping Costs: Shipping fees will be calculated at checkout based on the delivery address, weight, and size of your order.
- Delivery Time: Estimated delivery times are provided at checkout but may vary depending on factors like product availability and shipping method.
- Tracking: Once your order has been dispatched, you will receive tracking information to monitor the status of your shipment.
- International Shipping: We may offer international shipping options, but please note that customs, duties, and taxes may apply depending on your country of residence.
5. Returns and Refunds
Please refer to our Return and Refund Policy for details on how to return items, eligibility, and the process for obtaining a refund.
6. Personal Use Only
Our products are for personal use only. You agree not to resell any items purchased from our website. Any resale or commercial use is strictly prohibited unless otherwise authorized.
7. Account Registration
To place an order, you may be required to create an account on our website. You are responsible for maintaining the confidentiality of your account login information and agree to notify us immediately of any unauthorized use of your account.
- Account Security: You agree to provide accurate and up-to-date information when registering and updating your account details. You also agree to keep your password secure and notify us immediately if you suspect any breach of security.
8. Product Use and Safety
When using beauty and personal care products, always follow the manufacturer's instructions provided on the product packaging. If you experience any irritation or allergic reaction, discontinue use immediately and consult a healthcare professional.
- Product Warnings: Certain products may have specific warnings, such as "For external use only" or "Avoid contact with eyes." Always read the labels, warnings, and instructions provided with each product before use.
- Consultation: If you are uncertain about the compatibility of a product with your skin type or have allergies, we recommend consulting a dermatologist or healthcare provider before use.
9. Limitation of Liability
To the fullest extent permitted by law, NC shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use the products purchased from our website.
10. Intellectual Property
All content on our website, including text, images, logos, and trademarks, is the property of ProdiG Beauty, LLC or its licensors and is protected by copyright laws. You may not use any content from our website without prior written permission.
11. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy to understand how we collect, use, and protect your data.
12. Governing Law
These terms and conditions are governed by the laws of United States/NC, without regard to its conflict of law principles. Any disputes relating to these terms shall be resolved in the courts of United States/NC.
13. Changes to Terms and Conditions
We reserve the right to update or modify these terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review these terms periodically.
14. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us:
- Email: info@prodigbeauty.com
- Phone: 336-615-0232
Acknowledgment
By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Return and Refund Policy
1. Terms of Return
You may return most items within 5 days of receiving your order. The return request must be made within this time frame to be eligible for a refund or exchange.
2. State of Return
To be eligible for a return, the item must be in unused, and in original condition, with all tags and packaging intact. We cannot accept returns for items that have been used or altered.
3. Reason for Return
You can return items for the following reasons:
- Damaged: If the item is damaged or defective upon receipt, please notify us immediately.
- Wrong Product: If you received the wrong product, we will exchange it for the correct one.
- Other Reasons: If you change your mind about the purchase, we may still accept the return depending on the condition and our policies.
4. Process for Return
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our customer service team via info@prodigbeauty.com to request a return authorization.
- Provide Information: Be ready to provide your order number, a description of the issue, and photos (if applicable) of the item.
- Return Shipping: After approval, you will be provided with a return address and instructions. The cost of return shipping may vary depending on the reason for the return.
- Shipping Method: Please return the item via a trackable shipping service to ensure it reaches us safely.
5. Process of Refund
Once we receive and inspect the returned item, we will notify you of the status of your refund.
- Refund Approval: If the return is approved, your refund will be processed within 5-7 days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
6. Contact Details
If you have any questions or need further assistance, please reach out to our customer service team at:
- Email: info@prodigbeauty.com
- Phone: 336-615-0232
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